About Us
United Gaming Limited (UGL) is the authorised licensed IGT dealer for Auckland, Northland, Waikato, Bay of Plenty, King Country, Taranaki, and Wellington, proudly operating as part of the IGT Dealer Network.
We supply a comprehensive range of IGT gaming machines, game conversions, Fortune jackpot systems, and a wide variety of ancillary gaming equipment. Through our EMBER division, we also deliver cutting-edge digital and LED signage solutions for venues across New Zealand.
Our customers include clubs and charitable trusts nationwide. From our 1,800m² purpose-built headquarters in Hamilton, we house our showrooms, logistics hub, production facilities, and parts warehouse — ensuring we can support every aspect of our customers’ needs.
Our dedicated service and repairs arm, ServiceNet, is backed by strategically located satellite teams throughout the regions, providing the most responsive and comprehensive support network in the industry.
Latest Games
THE FIRE DRAGON SERIES
Fire Dragon: Moon Blossom
Fire Dragon: Samurai Sunset
THE BALLOON LOOT SERIES
Gaming Services
Servicenet has a team of service personal dedicated to the installation, repair and maintenance of all gaming equipment operated in the NZ class 4 gaming sector. This highly professional team currently service in excess of 6400 pieces of gaming equipment located throughout the North Island in both the Club and Trust markets. All of our team are certified and trained in the below products.
- IGT gaming machines
- Aristocrat gaming machines
- Stargames gaming machines
- Konami gaming machines
- Ainsworth gaming machines
- Translux jackpot systems
- Paltronics jackpot and graphics systems
- Mikohn jackpot and graphics systems
- Fortune/ Ezibalance jackpot and accounting systems
- Ebet cashless and loyalty systems
- COMS Qcom sniffer systems
- POMS Qcom sniffer systems
- QEC® Qcom sniffer systems
In addition to the reactive breakdown services we provide, Servicenet has always prided itself on the high level of preventative maintenance that is completed every month. This extensive maintenance program reduces the number of reactive breakdowns which increases machine uptime. Also by ensuring that all components of the machine are cleaned and calibrated to the highest level, it will offer the end user of the machine a more enjoyable gaming experience.
Technology & Support
To enable us to provide the highest level of customer service and support, Servicenet operates several systems to ensure this is maintained.
All jobs are logged by our customers through our Free phone 0508 737 842. At this point they are entered into our extensive database and electronically dispatched to the technicians in the field via both txt message and an electronic copy of the job request that is downloaded onto their laptop and/or mobile device. At the completion of the job the technician completes all the required fields and electronically sends the completed document back to our call centre.
This enables us to provide accurate reports detailing the time calls where logged, remedied and closed.
In conjunction with the electronic dispatching of jobs, we also operate GPS monitoring of all service vehicles to ensure that we can prioritise the dispatch of technicians to ensure all jobs are remedied as quickly as possible.